Frequently Asked Questions
What security measures do you have in place for online payments?
We utilize industry-standard security technologies, including SSL (Secure Socket Layer) encryption, to protect your personal and payment information. This ensures that all data transmitted between your browser and our servers remains private and secure.
Are my credit or debit card details stored on your servers?
No. China to South Africa (Pty) Ltd does not store any card details on our servers. All payments are processed securely through trusted third-party payment gateways to minimize any risk of data breaches.
How do I place an order for products marked “Buy Now”?
Simply add the product to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase by entering your details and making payment.
What does “Request a Quote” mean on a product?
If a product is marked “Request a Quote”, it means the final price must be confirmed with the supplier based on your specific requirements, order quantity, and shipping method.
How do I proceed with a product that requires a quote?
Click on the product and complete the quote request form with your contact details. A sales consultant from China to South Africa (Pty) Ltd will contact you to confirm pricing and availability.
Under what circumstances can an order be cancelled?
An order may only be cancelled if the product received significantly differs from what was ordered, or if there is a verified supplier error.
What should I do if the product received does not match my order?
If you receive an incorrect or mismatched item, contact us within 3 working days of delivery with photos and your invoice. We will investigate and resolve the matter.
Is an account required to place an order?
Yes. You must register an account on our website to place orders. This allows us to manage your orders, provide tracking, and offer support.
How do I register an account?
Click on “Register” or “Sign Up” on the website and follow the steps by entering your name, email address, and creating a password.
Why is account registration required?
Account registration allows us to:
• Track your orders
• Provide customer support
• Maintain secure transactions
• Offer a smoother shopping experience
What shipping methods do you offer?
We offer Sea Freight and Air Freight:
• Sea Freight: 35–60 days (cost-effective for large shipments)
• Air Freight: 7–14 days (faster but higher cost)
Do you offer shipping locally and internationally?
Yes. We handle international shipping from China to South Africa and local deliveries within South Africa at an additional cost.
What are the typical lead times for sea freight?
Sea freight delivery takes approximately 35 to 60 days, depending on shipping schedules and customs clearance.
What are the typical lead times for air freight?
Air freight delivery takes approximately 7 to 14 days after payment clearance and order processing.
How are shipping delays handled?
While we aim for timely delivery, delays may occur due to customs inspections, port congestion, or airline schedules. We will always keep you informed if any delays arise.
Is it safe to buy online from China to South Africa (Pty) Ltd?
Yes. We prioritize transaction security and customer data protection using encrypted payment systems and secure servers.
What payment methods do you accept?
We accept the following payment methods:
• EFT (Electronic Funds Transfer)
• PayFast
• Peach Payments
• Payflex
• Avo by Nedbank
• In-store payments (where applicable)
Do your prices include customs and international shipping?
Yes. All official quotations issued by China to South Africa (Pty) Ltd include international shipping, customs duties, and customs clearance into South Africa. Local delivery is quoted separately.
Where is your warehouse located?
Our warehouse is located in Linbro Park, Johannesburg, South Africa.
What happens if I do not collect my goods on time?
Goods must be collected within 7 days of arrival at our warehouse. Storage fees apply from day 8. After 30 days, uncollected goods may be disposed of without refund.
We’ve covered the most common questions here. If you still need more information, you’re welcome to keep browsing using the options below or reach out to our support team anytime.