We utilize industry-standard security technologies, including SSL (Secure Socket Layer) encryption, to protect your personal and payment information. This ensures that all data transmitted between your browser and our servers remains private and secure.
No. China to South Africa (Pty) Ltd does not store any card details on our servers. All payments are processed securely through trusted third-party payment gateways to minimize any risk of data breaches.
Simply add the product to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase by entering your details and making payment.
If a product is marked “Request a Quote”, it means the final price must be confirmed with the supplier based on your specific requirements, order quantity, and shipping method.
Click on the product and complete the quote request form with your contact details. A sales consultant from China to South Africa (Pty) Ltd will contact you to confirm pricing and availability.
An order may only be cancelled if the product received significantly differs from what was ordered, or if there is a verified supplier error.
If you receive an incorrect or mismatched item, contact us within 3 working days of delivery with photos and your invoice. We will investigate and resolve the matter.
Yes. You must register an account on our website to place orders. This allows us to manage your orders, provide tracking, and offer support.
Click on “Register” or “Sign Up” on the website and follow the steps by entering your name, email address, and creating a password.
Account registration allows us to:
• Track your orders
• Provide customer support
• Maintain secure transactions
• Offer a smoother shopping experience
We offer Sea Freight and Air Freight:
• Sea Freight: 35–60 days (cost-effective for large shipments)
• Air Freight: 7–14 days (faster but higher cost)
Yes. We handle international shipping from China to South Africa and local deliveries within South Africa at an additional cost.
Sea freight delivery takes approximately 35 to 60 days, depending on shipping schedules and customs clearance.
Air freight delivery takes approximately 7 to 14 days after payment clearance and order processing.
While we aim for timely delivery, delays may occur due to customs inspections, port congestion, or airline schedules. We will always keep you informed if any delays arise.
Yes. We prioritize transaction security and customer data protection using encrypted payment systems and secure servers.
We accept the following payment methods:
• EFT (Electronic Funds Transfer)
• PayFast
• Peach Payments
• Payflex
• Avo by Nedbank
• In-store payments (where applicable)
Yes. All official quotations issued by China to South Africa (Pty) Ltd include international shipping, customs duties, and customs clearance into South Africa. Local delivery is quoted separately.
Our warehouse is located in Linbro Park, Johannesburg, South Africa.
Goods must be collected within 7 days of arrival at our warehouse. Storage fees apply from day 8. After 30 days, uncollected goods may be disposed of without refund.
