Effective Date: 04 December 2025
This policy applies to all goods sourced, imported, and supplied by China to South Africa (Pty) Ltd (“the Company”, “we”, “us”) to customers in South Africa (“the Customer”, “you”). It is aligned with the Consumer Protection Act 68 of 2008 (CPA) and governs all sourcing, importation, refurbished, and brand-new product transactions.
Definitions
China to South Africa (Pty) Ltd operates as a sourcing and international procurement company, sourcing goods mainly from China based on customer specifications.
Most products are custom-sourced, imported on request, or made to order and are therefore treated as special orders.
Returns and refunds are only permitted under the conditions stated in this Policy, subject always to the CPA.
This Policy forms part of our Terms & Conditions.
Once payment is made, the Customer authorises us to begin sourcing, purchasing, production, or shipping.
Once sourcing or production begins, the order becomes non-cancellable, unless required by law.
Supplier payments, sourcing fees, international shipping, customs, and clearing costs already incurred are non-recoverable.
Any refund approved will exclude irrecoverable third-party costs already paid on behalf of the Customer.
Material Non-Conformity – Goods materially differ from agreed written specifications.
Manufacturing Defect – A confirmed factory defect is verified.
Direct Marketing Cooling-Off –
Implied 6-Month CPA Warranty (New Goods Only) – If a new product fails due to an inherent defect within 6 months, the customer may request repair, replacement, or refund as provided by law.
Defects must be reported immediately with cooperation in inspection.
4. Return & Refund Procedure
Written request required with:
• Order number
• Proof of payment
• Description of fault
• Photos/videos
• Test report if applicable
Assessment within 7 business days.
Refunds (where approved) processed within 10 business days after verification.
Refunds exclude non-recoverable international costs already incurred.
Supplier and logistics timelines apply.
Acceptance of replacement resolves the claim.
No returns/refunds for:
• Change of mind on custom/import orders
• Incorrect specifications supplied by customer
• Cosmetic damage after delivery
• Misuse, drops, water, or power damage
• Third-party repairs
• Normal wear and tear
• Clearance stock where disclosed
• Shipping or customs delays beyond our control
We act as a sourcing and import facilitation agent.
Liability is limited to the transaction value where legally permitted.
This policy does not override any rights granted under the CPA.
Disputes shall first be handled amicably.
If unresolved, matters may be referred to the NCC, Ombudsman, or a South African court.
Latest version applies to all orders.
Placing an order confirms acceptance of this policy.
Refurbished goods include pre-owned and factory-refurbished items.
All refurbished goods are clearly disclosed as refurbished.
Sold as-is, except for major defects existing at delivery.
Only DOA or serious functional failure on arrival qualifies.
Claims must be reported within 48 hours with video proof.
Battery wear, cosmetic wear, and reduced performance are not defects under the CPA.
Products (China Mainland Manufacturer Warranty)
Some new products include a manufacturer warranty valid only in Mainland China.
Customers acknowledge:
• The manufacturer warranty is not locally supported
• Warranty claims must be returned to the supplier in China
• International logistics are the customer’s responsibility
This does NOT remove the mandatory 6-month CPA warranty for defective new goods supplied in South Africa.
Unless stated in writing:
• No local manufacturer warranty applies
• Grey-import risks apply
• Region locks and network compatibility are customer responsibilities
This does not limit CPA defect protection on new goods.
This covers system or functional malfunctions only present at delivery.
This does NOT cover:
• Batteries
• Wear and tear
• Drops, water, power damage
• Software tampering
• Network compatibility
Claims require video proof within 7 days.
This store warranty operates in addition to statutory CPA rights.
Dangerous or defective goods, latent defects, and supplier liability remain governed by the CPA.
SAFE LEGAL FOOTER DISCLAIMER
All products are sold in accordance with the Consumer Protection Act of South Africa. Statutory rights are not excluded.
