Chinatosouthafrica Privacy Policy — 100% Secure & Trusted Data Protection

CHINA TO SOUTH AFRICA (Pty) Ltd is a South African registered freight forwarding and sourcing company. We are the responsible party (data controller) for all personal information collected under this chinatosouthafrica privacy policy.

• Company Name: CHINA TO SOUTH AFRICA (Pty) Ltd
• Registration Number: 2025/639469/07
• Address: Lincorp Industrial Park, 21 1st Rd, Linbro Park, Sandton, 2090, South Africa
• Email: info@china2southafrica.co.za
• Phone: +27 70 605 8944
• Website: china2southafrica.co.za

2.1 Information You Provide Directly

We collect personal information you voluntarily provide when you fill in our online quote or contact form, send us an email or WhatsApp message, call us by phone, or enter into a service agreement with us. This may include your full name, email address, phone number, company name, physical address, shipment details and product descriptions.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect technical data including your IP address, browser type, pages visited, time spent on each page, referring website and device type.

2.3 Information from Third Parties

We may receive information about you from third-party platforms such as Google, Facebook, Instagram or TikTok if you interact with our advertisements or pages on those platforms.

Under this chinatosouthafrica privacy policy, we use your personal information to:

• Provide our services — processing your shipping quote, arranging freight forwarding, customs clearance and sourcing on your behalf
• Communicate with you — responding to enquiries, sending quotes and shipment updates
• Improve our services — analysing website usage to improve the experience for all visitors
• Comply with legal obligations — fulfilling our obligations under South African law including SARS customs requirements
• Send marketing communications — only where you have given permission, with the option to opt out at any time
• Prevent fraud — verifying client identity and protecting against fraudulent transactions

The chinatosouthafrica privacy policy is clear on this point — we do not sell your personal information to third parties. We may share your information with:

• Service providers — shipping lines, airlines, customs brokers, port agents and delivery partners required to fulfil your shipment
• Government authorities — SARS, the Department of Trade and Industry or other bodies as required by law
• Technology providers — third-party tools such as Google Analytics and CRM systems, contractually bound to keep your information secure
• Legal requirements — where required by law or in response to valid legal process

Our website uses cookies to improve your browsing experience. We use essential cookies, analytics cookies via Google Analytics and marketing cookies via platforms such as Facebook and Google. You can control cookies through your browser settings. By continuing to use our website, you consent to our use of cookies as described in this chinatosouthafrica privacy policy.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration. These include SSL encryption, password-protected systems and limited access on a need-to-know basis. While we take all reasonable precautions, no method of data transmission or storage is completely secure.

• Client records — retained for a minimum of 5 years after the last transaction in accordance with South African tax law
• Quote requests and enquiries — retained for 2 years unless a service relationship develops
• Marketing data — retained until you opt out or withdraw consent

When your data is no longer required under this chinatosouthafrica privacy policy, we will securely delete or anonymise it.

Under the Protection of Personal Information Act (POPIA), you have the following rights:

• Right of access — request a copy of the personal information we hold about you
• Right to rectification — request correction of inaccurate or incomplete information
• Right to erasure — request deletion of your data, subject to legal retention obligations
• Right to object — object to processing for direct marketing purposes at any time
• Right to withdraw consent — withdraw consent for processing at any time

To exercise any of these rights, email us at info@china2southafrica.co.za. We will respond within 30 days.

Our website contains links to third-party websites such as Alibaba, SARS and FIATA. These websites have their own privacy policies. This chinatosouthafrica privacy policy does not cover those websites and we encourage you to read their policies before sharing any personal information.

You can also read more about how we handle your data in relation to our shipping services from China to South Africa and our contact and enquiry process.

Our website and services are intended for adults and businesses only. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will delete that information promptly.

We may update this chinatosouthafrica privacy policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated chinatosouthafrica privacy policy.

If you have any questions, concerns or complaints about this chinatosouthafrica privacy policy or how we handle your personal information, please contact us using the details below. We aim to respond to all privacy-related enquiries within 5 business days.